Return & Refund Policy
At Wanova™, we want you to be completely satisfied with your purchase. If for any reason you're not happy with your order, we offer a hassle-free return and refund process.
Returns
You can return any unused, unopened items within 30 days of the delivery date for a full refund. To initiate a return, please contact our customer service team at [your contact email], providing your order number and reason for return.
Refunds
Once your returned item is received and inspected, we will process your refund. The refund will be issued to the original payment method used at checkout. Please allow 5-7 business days for the refund to appear on your account.
Exchanges
Currently, we do not offer direct exchanges. If you'd like to exchange a product, please return the original item and place a new order for the product you’d like.
Damaged or Defective Items
If your product arrives damaged or defective, please contact us immediately with your order number and photos of the issue. We’ll send you a replacement or issue a full refund, depending on the situation.
Non-Returnable Items
Certain items, such as those that have been opened or used, may not be eligible for return. Please ensure that all items are in their original, unopened condition to qualify for a return.
We appreciate your understanding and are here to assist you with any questions or concerns regarding your order.
Thank you for choosing Wanova™.